Frequently Asked Questions
Everything you need to know about ordering, customization, shipping, and creating a memorable gifting experience with Smooch.
ORDERING & CUSTOMIZATION
What is the minimum order quantity?
Orders begin at 25 units, and we’re also happy to be your turnkey solution for larger campaigns, conferences, and executive gifting programs.
Can the packaging be customized?
Yes. Depending on the product selected, customization options may include branded labels, gift messaging, inserts, tissue, crinkle, foil accents, seals, ribbons, and other curated presentation details.
Can I include personalized messaging?
Absolutely. Personalized messaging and branded gift inserts are available for many orders and help create a more thoughtful, memorable recipient experience.
Do you offer fully custom projects?
Yes. We love collaborating on custom gifting experiences tailored to your brand, event, campaign, or occasion.
I’m not sure which gifting option is right for my project. Can you help?
Of course. We’re happy to help guide you based on your audience, budget, quantity, presentation goals, and delivery needs.
SHIPPING & DELIVERY
Where and how do you ship?
Smooch Gifting ships nationwide throughout the United States and can accommodate both single-destination and multi-address corporate gifting programs. Most orders ship using the client’s preferred shipping account, and drop shipping to multiple addresses is available with custom shipping coordination.
How far in advance should I place my order?
Lead times vary depending on quantity, customization level, and seasonality. We recommend reaching out as early as possible, especially for holidays and large-scale gifting campaigns.
Are your cookies baked fresh?
Yes. Every order is baked fresh to order using premium ingredients and carefully packaged for both freshness and presentation.
Can you ship to multiple addresses?
Yes. We can coordinate multi-address shipping for employee gifting, client campaigns, conferences, and large-scale corporate programs.
Do you offer rush orders?
In most cases, yes. Contact us directly to discuss timing and availability for expedited projects.
INGREDIENTS & ALLERGENS
Do your products contain allergens?
Yes. Our cookies may contain common allergens including wheat, dairy, eggs, peanuts, and tree nuts.
Are ingredient details available?
Yes. Full ingredient and allergen information is available on our Ingredients & Allergens page.
Do you offer gluten-free or vegan options?
Yes — select gluten-free and vegan options may be available on a case-by-case basis depending on your project and quantity needs. Please contact us directly to discuss dietary accommodations and custom gifting requests.
CORPORATE GIFTING
What types of businesses and organizations use Smooch?
Smooch is designed for businesses, teams, agencies, conferences, real estate professionals, financial firms, healthcare providers, schools, nonprofits, hospitality groups, and brands looking to create thoughtful, memorable gifting experiences.
Our products are commonly used for executive gifting, client appreciation, employee celebrations, branded campaigns, conferences, onboarding, and meaningful relationship-driven moments.
Is Smooch only for large companies?
Not at all. We work with businesses of all sizes — from thoughtful small-batch gifting to large-scale nationwide campaigns.
Can distributors or agencies work with Smooch?
Yes. We proudly work with distributors, agencies, and corporate gifting partners on custom branded projects and large-scale campaigns.
How do I get started?
The best place to start is our Request a Quote page. From there, we’ll help guide you through product selection, customization, timing, and delivery details.
LET'S CREATE SOMETHING MEMORABLE
Whether you’re planning client gifts, executive appreciation, employee celebrations, conferences, or branded campaigns,
we’d love to help create something thoughtful, polished, and unforgettable.